Absence Management
9.30am to 3.30pm

• This course is aimed at developing a range of techniques to assist delegates when managing absence through illness in the workplace.

Appraisal Review
9.30am to 3.30pm

• This course is aimed at developing the skills required to conduct an effective appraisal review interview based on a formalised appraisal review process.

Committee Roles & Responsibilities
9.15am to 3.30pm

The course covers:-

• Why have a management committee?
• Roles & Responsibilities of a management committee.
• Role of honorary officers.
• Role of representatives of the committee.
• Division of responsibilities.
• Training/information needs of committee members.

Customer Service Workshop
9.15am to 3.30pm

The objectives of the Programme are to:

• Facilitate discussion on what comprises customer service, how this might differ from the service they themselves receive as customers and to explore the principles of good customer service;
• Establish how the organizational values of the organisation can be translated into the delivery of excellent customer service.
• Examine how effective communication underpins the delivery of high-quality customer service; and
• Introduce delegates to the customer handling skills and techniques employed by successful customer service organizations, including effective objection and complaint handling;

Effective Chairing of Community Groups.

9.30am to 1.30pm

The aims of this course are to: -

• give participants an opportunity to consider how to chair meetings for their particular organisation.
• give an overview of the roles and responsibilities of officers within an organisation.
• give participants the opportunity to consider what makes good practice within meetings.

Effective Terms & Conditions of Employment

9.30am to 3.30pm

This course provides delegates with the knowledge and skills required to develop an effective contract of employment, highlighting the statutory requirements and regulations relating to the employment of people.

Emergency First Aider at Work
9.15am to 3.30pm

The Health & Safety (First Aid) regulations 1981 places a responsibility on employers to provide adequate cover for first aid at work regardless of the number of employees.

The Emergency First Aider at Work course is designed to give the individual person the basic knowledge of first aid and the confidence in order to be able to take charge of a medical situation at work or in the home.

There is a practical element to this course.

Candidates receive an Emergency First Aider at Work certificate.

Equality & Diversity
9.15am to 3.30pm

The course covers: -

• exploring concepts of equality and diversity
• discussing stereotypes and assumptions
• understanding equality legislation
• understanding cultural differences and their impact on equality and our services
• examining your organisation to ensure it is delivering an excellent service

Event Management
9.15am to 4.00pm

This training is primarily aimed at amateur event organisers staging events for the public and located in public spaces. Training will include sessions on: -

• Event Risk Assessment
• Health and Safety, Why do it?
• First Aid and Fire Protection
• Safety Planning and Safety Advisory Groups.
• Traffic Management.
• Licensing Act.
• Marshalls, Stewards and Volunteers.

Financial Management
9.15am to 3.30pm

This course will provide participants with key skills and knowledge of relevant issues to enable them to manage the finances of charitable organisations successfully.   The day offers an opportunity to meet others working in the sector, share experiences, make useful contacts and gain support.

Topics covered during the course include:

• legal matters & financial regulations
• financial controls & procedures
• what the bookkeeper should be doing
• budgets and variance reports

Fire Wardens
9.15am to 12.30pm

1. Reason for training & safety instructions
2. Understanding fire
3. Fire prevention – causes of fire & how fire starts & spreads
4. Fire protection of buildings
5. Classes of fire & fire extinguishing theory

                                           break

1. Personal/personnel safety
2. Video – extinguishing fires in the workplace
3. Practical firefighting demonstration
4. Basic fire risk assessment

First Aid at Home

9.15am to 3.30pm

Ever wondered what you would do if something happened at home or in the street?  This course is for you.  What everyone should know if an emergency happens.

Food Hygiene & Food Safety
9.15am to 3.30pm

Food Hygiene courses cover all aspects of the Food Hygiene Act 1990.  It includes the legal obligations and penalties which are placed on employers and employees, the importance of HACCP, personal hygiene, food poisoning, stock control, food storage, pests and pets etc, and is designed for any person who handles food as part of their job.

Candidates receive a certificate in Food Safety.

Grievance Handling
9.30am to 3.30pm

This course is aimed at equipping delegates with the knowledge and skills required for the successful application of their organisation’s grievance procedures within their existing roles.

Handling Discipline
9.30am to 3.30pm

This course is aimed at equipping delegates with the knowledge and skills required for the successful application of their organisation’s discipline procedures within their existing roles.

Harassment at Work
9.30am to 3.30pm

• This course is aimed at developing techniques to assist delegates when dealing with alleged harassment in the workplace.

Health & Safety
9.15am to 3.30pm

This course covers all of the different aspects of the Health and Safety at Work Act 1974 that is required by law in order for employers and employees to carry out their job in a safe and competent manner.

Candidates receive a Health and Safety certificate.

ICT Intermediate
9.30am to 3.30pm – Every Friday for 3 weeks

This course will include an introduction to spreadsheets and desktop publishing and more advanced word processing.  This is not a course for the absolute beginner.

ICT – Databases
9.15am to 3.30pm

A one day course on the use of MS Access

ICT – Improve your Excel skills
9.15am to 3.30pm

A one day course on making better use of your spreadsheet.

ICT – How to use MS PowerPoint
9.15am to 3.30pm

A one day course on the use of the presentation media PowerPoint

ICT – How to use MS Publisher
9.15am to 3.30pm

A one day course on the basic use of desk top publishing.

ICT – European Computer Driving License
9.00am to 4.30pm – one day a week for 11 weeks

Do you want to know how to gain computer skills that can give you confidence and competency?

One that can help you be more efficient in your existing job and impress your employer, or even the ability to get a new job?

The European Computer Driving Licence® (ECDL) is the internationally recognized qualification which enables people to demonstrate their competence in computer skills.

The record breaking ECDL is the fastest growing IT user qualification in over 125 countries.

ECDL is designed specifically for those who wish to gain a benchmark qualification in computing to enable them to develop their IT skills and enhance their career prospects.

Listening Skills
9.15am to 12.30pm

This course will cover: -

• What is listening?
• How good are we at listening?
• Active listening.

Marketing your Organisation
9.15am to 3.30pm

This course is designed to help people who either wish to start up an organisation for the first time, or, who are in an organisation but find they are working very hard for little return.

Minute Writing
9.15am to 3.30pm

The objectives of the Programme are:

• To introduce delegates to the principles of minute writing and apply a structured approach to report writing.
• To consider aspects of the English language that relate to minute writing.
• To explore issues surrounding clarity and presentation of documents.
• To examine the role of secretary in arranging meetings and supporting attendees.
• To develop minute writing skills and techniques through practical experience

Paediatric First Aid

9.15am to 3.30pm – 2 day course

The paediatric first aid 2 day course is for any person who needs it as a prerequisite for looking after children and/or babies such as childminders, pre-school, nurseries, or for any person or agency who’s work with children or babies requires a certificate. 

The course is approved by the NCMA/Pre-School Alliance and Ofsted and is designed to meet individual’s needs.

There is a practical element to this course

Presentation Skills
9.15am to 3.30pm

Presentation skills will enable participants to be more comfortable and confident about speaking in public.  The course will look at, speaking in public, what makes a good speaker, the structure of presentation, developing a personal way of presenting.

Recruitment and Selection
9.30am to 3.30pm

This course is aimed at developing the skills required in the preparation, interviewing and decision making stages of recruitment and selection.

Risk Assessment
9.15am to 12.30pm

Risk Assessment courses contain a theory session including the implications of not completing a risk assessment, it also covers the legal and practical aspects of risk assessment followed by a session where students put into practice a risk assessment based on their past experience and their own working environment.

Time Management
9.15am to 3.30pm

This course will give participants an opportunity to step back from their work situation, to review and analyze how they use time and how they can improve areas of weakness.

Train the Trainer
9.00am to 5.00pm – 4 day course

Imagine being able to really engage people and create training with that extra oomph and leading edge.  Think of how cool it will be to create and anchor powerful resourceful states within yourself to ensure you maintain your energy, enthusiasm, flexibility and flow - whatever the situation!  Learn to use language as a precision tool to create benign and beneficial change. 

Trustee Training
9.15am to 3.30pm

The Trustee Training Programme consists of four sessions covering key responsibilities of charity trustees. It is aimed at those with some experience of being a trustee, or who have previously attended training in this area.  It would be equally relevant to those new to the role as part of an induction programme.
The four sessions cover:

• The Responsibilities of Trustees
• Strategic and Business Planning
• Financial Management
• Personnel Issues

Voluntary Sector Management Course Level Two
9.15am to 4.00pm – 8 week course – 1 day a week

South Lincolnshire Community and Voluntary Service in partnership with Boston College provide this nationally recognised qualification, which could lead to a whole host of opportunities within the voluntary sector. Subjects covered in this course include Personal Development; Funding Applications and Bids; Law; Governance; Management and Planning; Employment; Customer Service and Finance. The course is designed with an emphasis on real work situations.

NOTE:-  29 April 2010 is enrolment day and ALL participants must attend.

Works Training
9.15am to 3.30pm

This course will concentrate on getting organised, applying for a job, CV writing and interview skills.

Specialised Training for Managers:

ABSENCE MANAGEMENT

Duration:  1 day course – 9.30am to 3.30pm

This course is aimed at developing a range of techniques to assist delegates when managing absence through illness in the workplace.

The objectives of the course are:

a)   To increase awareness of absence management as a means to improve productivity.

b)   To develop a range of techniques, procedures and strategies for controlling absence.

c)   To apply these strategies when dealing with short and long term absence.

Course Outline:

Action planning and feedback

APPRAISAL REVIEW

Duration:  1 day course – 9.30am to 3.30pm

This course is aimed at developing the skills required to conduct an effective appraisal review interview based on a formalised appraisal review process.

The objectives of the course are:

a)           To describe the basic principles of successful appraisal review.

b)           To develop techniques and skills aimed at improving performance.

c)           To apply the skills and techniques before, during and after the review.

Course Outline:

Action planning and feedback                           

EFFECTIVE TERMS & CONDITIONS OF EMPLOYMENT

Duration:   1 day course – 9.30am to 3.30pm

This course provides delegates with the knowledge and skills required to develop an effective contract of employment, highlighting the statutory requirements and regulations relating to the employment of people.

The objectives of the course are:

a)           To demonstrate an understanding of contracts of employment (COE).

b)           To develop knowledge and understanding of employment law.

c)           To gain practical experience in drawing up a contract of employment.

Course Outline:

Action planning and feedback

GRIEVANCE HANDLING

Duration:   1 day course – 9.30am to 3.30pm

This course is aimed at equipping delegates with the knowledge and skills required for the successful application of their organisation’s grievance procedures within their existing roles.

The objectives of the course are:

a)      To demonstrate a practical knowledge of grievance procedures.

b)      To develop skills for handling grievance situations.

c)      To develop a range of problem solving techniques

Course Outline:

Action planning and feedback

HANDLING DISCIPLINE

Duration:   1 day course – 9.30am to 3.30pm

This course is aimed at equipping delegates with the knowledge and skills required for the successful application of their organisation’s discipline procedures within their existing roles.

The objectives of the course are:

a) To demonstrate a practical knowledge of discipline procedures.

b) To develop interviewing skills for handling disciplinary situations.

c) To practice these skills in a training environment.

Course Outline:

Action planning and feedback

HARASSMENT AT WORK

Duration:  1 day course – 9.30am to 3.30pm

This course is aimed at developing techniques to assist delegates when dealing with alleged harassment in the workplace.

The objectives of the course are:

a)  To describe the types of behaviour which constitute harassment

b)  To draw up a system to deal with situations of harassment at work

c)  To study the legal position relating to harassment in the workplace

Course Outline:

Action planning and feedback

RECRUITMENT AND SELECTION

Duration: 1 day course – 9.30am to 3.30pm

This course is aimed at developing the skills required in the preparation, interviewing and decision making stages of recruitment and selection.

The objectives of the course are:

a)           To demonstrate a range of practical recruitment and selection procedures.

b)           To gain confidence and experience in the application of these procedures.

c)           To develop the skills for successful interviewing and selection of a candidate.

Course Outline:

Action planning and feedback

Financial Management
9.15am to 3.30pm

This course will provide participants with key skills and knowledge of relevant issues to enable them to manage the finances of charitable organisations successfully.

The day offers an opportunity to meet others working in the sector, share experiences, make useful contacts and gain support.

Topics covered during the course include:

• legal matters & financial regulations
• financial controls & procedures
• what the bookkeeper should be doing
• budgets and variance reports